Cancellation & Refund Policy

Nalini Lata trading as The Lotus Bond (ABN 30 226 912 889)

We understand that life with a baby can be unpredictable. Our policy aims to treat families fairly while allowing us to plan and prepare for each class.

1. Cancelling Your Booking

If you need to cancel, please contact us via the contact form as soon as possible.

Our standard cancellation notice period is 48 hours before the scheduled class.

Any applicable cancellation fee or refund arrangement will be explained clearly before booking.

2. Rescheduling

Where availability permits, we may offer a transfer to another class.

Please contact us to discuss your circumstances. Transfers are subject to availability and any conditions disclosed at the time of booking.

3. Baby Is Unwell

We understand that babies can become unwell unexpectedly.

If your baby is unwell or you have concerns about attending, please contact us. We will discuss reasonable options, which may include transferring your booking to another available class.

4. Cancellations by The Lotus Bond

If we cancel a class and cannot provide the service as agreed, we will contact affected participants and explain the available options, which may include rescheduling or a refund.

5. Refunds and Australian Consumer Law

Refund requests will be assessed in accordance with this policy and applicable Australian Consumer Law.

Nothing in this policy excludes, restricts or modifies any consumer rights or remedies that cannot lawfully be excluded.

A change-of-mind cancellation may be treated differently from a cancellation where the service cannot be provided as agreed or where a consumer guarantee applies.

6. Private Group Bookings

For private group bookings, including bookings made on behalf of multiple families, cancellation and rescheduling arrangements will be communicated to the booking organiser before payment.

Any deposit, payment deadline, cancellation fee or refund condition must be clearly disclosed and agreed before the booking is confirmed.

7. How to Request a Refund

Please use the contact form with your name, booking details and a brief explanation of your request.

We will review your request and respond within a reasonable period.

Last updated: 22 October 2026