Privacy Policy
The Lotus Bond
Effective date: 22 October 2026
The Lotus Bond respects your privacy and is committed to handling personal information responsibly.
This policy explains how we collect, use, store and disclose personal information when you visit our website, contact us, enquire about our services or book an infant massage class.
1. Information We Collect
Depending on how you interact with us, we may collect:
- Your name and contact details, including email address and phone number.
- Booking information, including your selected class and attendance details.
- Booking details when you book a class through Square. This website does not take card payments or store payment card details.
- Information you choose to provide in enquiries or feedback.
- Information reasonably necessary to arrange and deliver our services, which may include relevant information about your baby where appropriate.
We do not collect personal information through advertising or tracking cookies.
Please avoid sending sensitive medical information through general website contact forms unless specifically requested through an appropriate process.
2. How We Collect Information
We may collect information directly from you through:
- Website contact and enquiry forms.
- Class bookings and registration forms.
- Emails, telephone calls and social media messages.
- Booking platforms, including Square.
3. How We Use Your Information
We may use your information to:
- Respond to enquiries.
- Manage bookings and class attendance.
- Communicate important information about your class.
- Provide and improve our services.
- Manage cancellations, refunds and customer support.
- Meet applicable legal, accounting and insurance requirements.
- Send marketing communications where permitted and, where required, with your consent.
You can opt out of marketing communications at any time.
4. Payments and Third-Party Providers
Bookings are completed through Square. This website does not take card payments or store payment card details. We do not intend to collect or store your full payment card details ourselves.
Our website, booking and email providers may process information on our behalf in accordance with their own privacy practices.
5. Disclosure of Information
We do not sell personal information.
We may disclose information to service providers who help us operate our business, where authorised or required by law, or with your consent.
If we establish a partnership with a hospital, maternity service or other organisation, personal information will not automatically be shared with that organisation. Any sharing will be handled in accordance with applicable privacy obligations and appropriate permissions.
6. Storage and Security
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.
Information may be stored electronically by our website, booking or other service providers. Some providers may store or process information overseas.
A message sent through the contact form is kept if it cannot be delivered, so the enquiry is not lost.
No method of electronic storage or transmission can be guaranteed to be completely secure.
7. Access and Correction
You may contact us to request access to personal information we hold about you or to ask us to correct information that is inaccurate, incomplete or out of date.
We will respond in accordance with applicable legal requirements.
8. Cookies
This website does not use analytics, advertising, or tracking cookies.
Public pages of this website do not set their own cookies. The contact form loads Cloudflare Turnstile only when it is configured, and Turnstile may then set a cookie to check the form. It is not used for advertising.
Cloudflare includes a cookie-free Web Analytics beacon on thelotusbond.com.au. It does not set a cookie and is not used for advertising.
9. Privacy Concerns or Complaints
If you have a privacy question or concern, please contact us via the contact form.
We will review your concern and respond within a reasonable period. Where applicable, you may also have the right to raise a complaint with the Office of the Australian Information Commissioner.
10. Changes to This Policy
We may update this policy as our business, services or legal obligations change. The current version will be published on our website with its effective date.
Contact Details
Nalini Lata trading as The Lotus Bond (ABN 30 226 912 889)
Contact: via the contact form
Location: Brisbane, QLD